Live Chat Support
Real-time chat coverage that converts visitors into customers.
Overview
Live chat is both a support channel and a sales channel. Our chat agents answer within seconds, handle multiple concurrent conversations and are trained to spot buying intent and move visitors toward conversion.
What's included
- Chat widget configuration and routing rules
- Greeting, qualification and handoff scripts
- Conversion and CSAT reporting
- 24/7 or business-hours coverage
Talk to a specialist
Get a tailored proposal for live chat support with pricing, timelines and the exact team we would assign to your account.
Request a free consultationHow we deliver Live Chat Support
Seconds to first reply
Staffing models tuned to your traffic curve, not averages.
Sales-aware agents
Trained to qualify, recommend and hand off hot leads.
Concurrent handling
Efficient multi-chat handling that keeps cost per contact low.
Bot + human blend
AI deflection for simple questions, humans for everything else.
Live Chat Support questions answered
Which chat platforms do you use?
Intercom, Zendesk Chat, Tidio, Drift, LiveChat and custom widgets.
Can chat agents take orders?
Yes, including order placement, upsells and payment link delivery.
Do you offer WhatsApp and social DMs?
Yes, chat teams can cover WhatsApp, Messenger and Instagram inboxes.
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Tell us about your operations and we'll return a tailored plan with pricing within one business day.