Privacy Policy

1. Who we are

RXT Global BPO & Marketing Inc. (“RXT Global”, “we”, “us”) is a Canada-based business solutions company serving clients across North America and international markets. This policy explains how we handle personal information collected through this website and during our services.

2. Information we collect

• Contact details you submit through our consultation and enquiry forms, such as name, email address, phone number, company and message.
• Newsletter subscription details where you choose to sign up.
• Business information you share with us while scoping or delivering a project.
• Basic technical data such as browser type, device type and pages visited, used to keep the site secure and improve it.

3. How we use your information

• To respond to enquiries and schedule consultations.
• To prepare proposals, pricing and service recommendations.
• To deliver, support and improve the services you have engaged us for.
• To send updates you have asked to receive; you can opt out at any time.
• To meet legal, accounting and security obligations.

4. Legal basis and consent

We process personal information with your consent, to take steps at your request before entering a contract, to perform a contract, or where we have a legitimate business interest that does not override your rights.

5. Client data processed on your behalf

When we operate customer support, sales, back-office or marketing functions for a client, we process end-customer data as a service provider acting on that client's instructions. The client remains responsible for the lawful basis of that processing, and our handling is governed by the data protection terms in the signed service agreement.

6. Sharing and service providers

We do not sell personal information. We share it only with team members who need it, and with vetted service providers who support our operations, such as hosting, communication, CRM, analytics and payment platforms. We may also disclose information where required by law.

7. Payment information

Card and bank details relating to payment processing are handled by the relevant payment processors and financial institutions under their own security standards. RXT Global does not store full card numbers on this website.

8. Cookies and analytics

This website may use cookies and similar technologies to keep the site working, remember preferences and understand aggregate usage. You can control or block cookies through your browser settings; some features may not work as intended if cookies are disabled.

9. Data security

We apply access controls, confidentiality agreements and industry-standard operational practices to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Data retention

We keep personal information only as long as needed for the purposes described here, or as required for legal, contractual, tax and audit obligations. When it is no longer required, it is deleted or anonymised.

11. Your privacy rights

• Request access to the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Request deletion of your information where we are not required to retain it.
• Withdraw consent or unsubscribe from marketing communications.
• Raise a concern about how your information has been handled.

12. International transfers

Because we operate global delivery teams, your information may be processed in countries other than your own. Where that happens, we take steps to ensure it remains protected in line with this policy and applicable law.

13. Children's privacy

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal information from children.

14. Changes to this policy

We may update this privacy policy as our services or legal obligations change. The updated version takes effect when published on this page.